Position title
Navision Guru
Description
We are a steadily growing and dynamic company with a culture that is characterized by entrepreneurial spirit and a friendly and helpful atmosphere. The patient’s well-being is always our top priority. This combination is the basis for an interesting and challenging environment.
Responsibilities
- Maintaining and optimizing the Dynamics NAV system, interfaces to connected systems and validation documentation.
- Resolve all user requests and (complex) problems regarding Dynamics NAV in the most efficient and effective way in order to facilitate end users in their daily work.
- Analyzes requirements, and maintains, tests and integrates application components.
- Uses best practises and knowledge of business issues/processes to improve the system and make sure improvements are successfully implemented.
- Shared oversight of external consultancy work and participate in project management.
Authorizations: - Authorized to advise and train end users on the system.
- Implement new or changed procedures for the Dynamics NAV system.
- Contact for companies that are engaged in special activities/services related to Dynamics NAV .Projects:
- Contribute to keeping the Dynamics NAV system in a validated state and up to standard.
- Handle (Dynamics NAV) change requests.
- Participate in (international) improvement projects.
- Write effective system and process documentation, including business and system requirements, process diagrams, and data flow charts.
Helpdesk - Act as the first point of contact for all users when it comes to questions / user problems regarding Dynamics NAV.
- Problem solving: answer/manage all reported issues and advise the internal client on handling future cases either by phone or on the work floor.
- Actively work with the helpdesk tool, follow up on requests and report the solution on the ticket.
- Register problems and identify those areas which continue to affect service to the end-user and escalate that issue to their line manager and the area deemed responsible.
- Create and maintain users and user rights in Dynamics NAV.
- Provide user training.
- Provide international (Dynamics NAV) support.
Qualifications
- Educated to a degree level (minimum HBO) with an IT specialization.
- At least 5+ years of relevant working experience (internships not included).
- Proven excellent knowledge and proven experience with different Dynamics NAV versions, specifically:
- Dynamics NAV 5.0
- Dynamics NAV 2009
- Dynamics NAV 2017 - Ability to read and understand C/AL & C/SIDE.
- Proven experience with Support, Troubleshooting, Debugging, Training.
- Ability to work in a fast paced environment.
- Experience in Manufacturing, Warehousing & Supply chain.
- Experience with MS SQL Server.
Hiring organization
Employment Type
Permanent
Job Location
Zuid-Holland
Date posted
januari 28, 2020
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