Position title
Technical Consultant
Description
You will be part of a dedicated team with the intrinsic motivation of delivering the best in class partner ennoblement and support experience to our Dynamics Partners and Customers. He/she will have the opportunity to work with product development and manage the full process ranging from idea to standard features and solutions that are sold through our global partner network. He/she will be part of a team with some of the most highly-skilled employees in the industry that are working with Microsoft Dynamics AX and D365O
Responsibilities
- Serve as first/primary contact for our customers for (remote) service and Technical support requests on To-Increase solutions for Dynamics AX and D365O;
- Analyse, Investigate and Prioritize support cases and provide acceptable solutions to our partners and customer located world-wide;
- Secure pro-active and thorough communication, both verbal and in writing, in response to support requests;
- Assist you own (more functional oriented) support team on technical analysis of incoming support cases;
- Assist the To-Increase development team in delivering incident resolutions, software fixes and software testing;
- Learn new advanced solutions on Dynamics AX and D365O;
- Able to replicate the problem scenario in standard environments, perform technical triage for non-replicable support cases and be able to provide workarounds where possible;
- Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time;
- Contribute and maintain the To-Increase knowledge base repository
Qualifications
- Bachelor's degree (CA/ICWA/MBA/Equivalent) in accounting or equivalent work experience.
- At least 3 years of experience with Microsoft Dynamics AX development (X++, object-oriented development) in both AX 2009 and AX2012;
- Preferably with experience in Integrations
- Base functional knowledge of standard Dynamics AX systems functions (T&L and Project accounting), postings, roles and permissions, work flows, batch jobs;
- Basic understanding of Ms Active Directory, Ms Server OS, Ms SQL server and networking infrastructures;
- Experience with Visual Studio Online (VSO) is preferred;
- Technical Implementation experience will be an added advantage;
- Proven certifications on AX2012 and LCS;
- AX2012 / D365) Technical fundamentals
- LCS Functional and Technical
- AX2012 OTAP / D365O Azure Deployment
- Installation & Configuration
- Technical Application Management
- .NET development skills
- Technical Implementation experience will be an added advantage
Hiring organization
Employment Type
Full-time
Job Location
Hyderabad, India
Date posted
September 10, 2021
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